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PayPal Payments 

Help Protect Your Account-and Your Purchases

PayPal's industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us one of the safest ways to pay online. Plus, PayPal offer the following to protect your purchases:

  • Extensive protection against fraudulent transactions from your account
  • Dispute resolution on PayPal purchases

Extensive protection against fraudulent transactions from your account

With PayPal, you have extensive protection against fraudulent transactions from your account.

  • To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction.
  • In the unlikely event of receiving confirmation of a transaction you don't recognise, our dedicated customer support team is there to help you. With PayPal, you typically won't be held liable for payments that you did not approve.

Dispute resolution on PayPal purchases

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. To find this forum, log in to your PayPal account and click 'Resolution Centre'. Through it, you can file a claim against:

  • A physical good that you paid for but never received.
  • A physical good you purchased on eBay that is significantly different from what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you'll be advised of your claim's status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in the PayPal User Agreement.

Pay without sharing financial information with sellers.

One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that merchants receive payments without ever seeing your financial details.